Telehealth Terms and Patient Information

Telehealth Services Overview

Our practice offers telehealth services to provide convenient access to care for patients located in Washington and Idaho. Telehealth allows patients to consult with a licensed provider using secure video or digital communication tools.

By using our telehealth services, you acknowledge and agree to the terms outlined below.

Patient Eligibility

Telehealth services are only available to patients who are physically located in Washington or Idaho at the time of the consultation.

We reserve the right to verify your location prior to or during your appointment to ensure compliance with state licensing regulations.

Not For Emergencies

Telehealth services are not intended for medical emergencies.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. This platform is not monitored for urgent or life-threatening conditions.

Telehealth Limitations

While telehealth offers convenience, it also has limitations.

▪ The provider may not be able to perform a full physical examination
▪ Certain conditions may require in-person evaluation
▪ Technical issues may impact the quality of the consultation

If the provider determines that telehealth is not appropriate for your condition, you may be advised to seek in-person care.

Informed Consent

By proceeding with a telehealth appointment, you provide informed consent to receive care through telehealth technologies.

This includes acknowledgment that:

▪ You understand the benefits and limitations of telehealth
▪ You have had the opportunity to ask questions
▪ You agree to receive care remotely

Privacy and Security (HIPAA Compliance)

We take patient privacy seriously and use secure, HIPAA-compliant platforms to conduct telehealth visits.

However, please be aware that:

▪ No technology is completely risk-free
▪ There is a small risk of data breaches or technical failures

We recommend that you participate in your telehealth visit from a private and secure location.

Identity Verification

To protect patient safety and comply with healthcare regulations, we may require identity verification prior to your appointment.

This may include:

▪ Government-issued ID
▪ Confirmation of personal details
▪ Verification of your physical location

Prescribing Policy (Controlled Substances)

Our practice follows strict federal and state regulations regarding prescriptions. We require a prior in-person medical evaluation before prescribing any controlled substances. We do not initiate or maintain controlled substance therapy via telehealth-only visits, in compliance with the Ryan Haight Act and our internal safety protocols.

Continuity of Care

Telehealth is one part of your overall healthcare experience.

When appropriate, we may:

▪ Coordinate with your primary care provider
▪ Recommend in-person visits
▪ Provide follow-up care instructions

Technical Requirements

To participate in a telehealth visit, you will need:

▪ A stable internet connection
▪ A smartphone, tablet, or computer with camera and audio
▪ Access to the agreed telehealth platform

If technical issues occur, we will make reasonable efforts to reconnect or reschedule your appointment.

Digital Signatures & Consent

By scheduling an appointment, submitting forms, or clicking acceptance buttons on this website, you agree that your actions constitute a legally binding electronic signature.

You acknowledge that:

▪ Electronic signatures are valid and enforceable
▪ Your consent applies to all telehealth services and related documentation
▪ You have the right to request paper copies if needed

Contact Information

If you have questions about our telehealth services, policies, or your care, please contact our office directly.

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Our Location

624 W Hastings Rd, Suite 1 Spokane, WA 99218

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